ZINEN Exchange Policy

ZINEN offers exchanges only. We do not offer returns or refunds.

Exchange window

Exchange requests must be made within 3 days of delivery.

To request an exchange, email zinensupport@gmail.com with your order number, the reason for the exchange, and clear images of the item when requested by our team. ZINEN does not offer a self-service return or exchange option on the website.

Eligibility and costs

A broken seal tag does not prevent an exchange request.

Customers are responsible for the courier cost for standard exchanges.

If you receive a wrong or damaged item, email zinensupport@gmail.com with clear images. ZINEN will cover the exchange courier cost for verified wrong or damaged items.

Sale and discounted items are eligible for exchange, but are not returnable or refundable.